The plans are published and the engine counts against them, but there is no checkout: every key in use is free, and there is nothing to refund today. This page sets out what will apply once there is, so that it is written down before money changes hands rather than after.

A subscription can be cancelled at any time, from the link on the receipt or by writing to [email protected]. Access continues to the end of the period already paid for, and nothing is charged after that.

Within 30 days of a first payment, ask and it is refunded in full, for any reason or none. A month is long enough to find out whether the answers are worth anything to you, which is the only thing the window is for.

After that, a renewal is refunded in full if you ask within 30 days of it and have made no calls in the period it paid for. Where calls were made, we refund the unused part of the period on request.

If the service fails you — it was unavailable for a long stretch, or it returned something it should not have — write to us and we will refund the period affected whether or not the windows above have passed. This is not an exception we expect to be argued over.

A refund is sent back to the method that paid, usually within five business days of being agreed, and the card issuer or bank may take longer to show it.

If access is withdrawn because the service is being discontinued, the unused part of anything paid is refunded without being asked for. If a key is suspended for breaking the terms, the period is not refunded.

Payment is not yet set up. When it is, the company that processes it — which may be the seller of record, meaning your contract for the payment is with them — will be named here and on the receipt, before any charge is made.

Nothing on this page removes a right you hold as a consumer under the law where you live, including any statutory right to withdraw from a purchase.

[email protected] — a person reads it. Say which key or which receipt, and what went wrong.